MISSION STATEMENT (revised 12/6/2005)

The mission of the Accounting Office is to provide prompt, reliable accounting and payroll services; ensure accurate financial information and reporting; and comply with applicable laws, regulations, policies and procedures.  In support of our mission, we promote and improve the effectiveness and efficiency of our operation by:

1. Working closely with the campus community and Computing & Communications to improve applications and reporting tools through participation in various workgroups and committees.
2. Developing and participating in training/workshops to disseminate information on our applications, tools, policies and procedures.
3. Leveraging technology to ensure financial information is readily accessible and available.
4. Contributing to the control environment through interactions with the campus community.

VICE CHANCELLOR ADMINISTRATION

Mission Statement (Revised 2/23/00)

Team VCA provides cost effective and high quality business, support, and administrative services that are vital to ensure excellence in UCR's teaching, research, and public service; consistent with campus growth, enabling technology, and enhanced customer service.

Vision Statement
Team VCA is the benchmark of efficiency, effectiveness, and excellence in service in higher education.

1. SERVICE EXCELLENCE
   • Delivering services on time as promised
   • Meeting customers' quality expectations
   • Providing cost effective services (within budget, competitively priced).
   • Providing courteous services with a smile.
   • Delighting the customer (every time, every job, every day).
   • If we stumble in providing service excellence, we'll offer remedies quickly.
2. HONESTY
   • We will admit mistakes.
   • We will give credit where credit is due.
   • We will tell the truth (even when it hurts).
   • We will fulfill our commitments (no false promises).
   • We will operate with open agendas, not hidden ones.
   • We will act, listen, and respond with sincerity.
   • We will correct false impressions.
3. INTEGRITY
   • We will seek to understand and follow the principles underlying policy.
   • We will maintain confidentiality.
   • We will not pass on rumors.
   • We will keep people informed that have a need to know (no secrets).
   • We will support equitable and fair treatment of others.
4. OPTIMAL WORK ENVIRONMENTS
   • We will share all relevant information.
   • We will give positive, supportive reinforcement to others.
   • We will foster teamwork and partnering relationships.
   • We will provide a good physical work environment.
   • We will be dedicated to each other's and the campus' success.
   • We will support and encourage responsible risk taking to meet customer needs.
   • We will provide safe work environments that protect and enhance personal health and welfare.
   • We will encourage and support employee education and training.

Operating Principles (Revised 2/23/00)

1. Continue business process improvements throughout Team operations and the campus.
2. Develop and maintain partnering relationships to more effectively serve our customers.
3. Incorporate technological advances as tools to enhance personal customer service.
4. Create a positive and safe work environment that promotes high morale and team spirit.
5. Continue to enhance credibility, visibility, and image as a service excellence provider.